Legal, Privacy Policy & Terms of Use

Effective Date: February 17, 2026

Pinnacle Insurance & Risk Management LLC

Website: www.pinnacleirm.com   |   Email: info@pinnacleirm.com

PLEASE READ THIS PAGE CAREFULLY. BY ACCESSING OR USING THIS WEBSITE, SUBMITTING INFORMATION, OR COMMUNICATING WITH US, YOU AGREE TO THESE TERMS.

1. Acceptance of Terms

These terms govern your access to and use of this website and any related communications or services offered through it (collectively, the "Services"). If you do not agree, do not use the Services.

2. Agency Status; No Guarantee of Coverage

The Company is an independent insurance agency and is not an insurance carrier. Insurance policies are issued by third‑party insurers and are subject to underwriting approval, eligibility, policy terms, exclusions, and conditions.

Quotes provided are estimates only and may change. Coverage is not bound unless and until confirmed in writing by an authorized representative of the Company (and, where applicable, accepted by the insurer).

3. Licensing and Availability of Insurance Products

Insurance products and services are offered only in jurisdictions where the Company and/or its licensed representatives are authorized to transact insurance business, including through appropriately licensed partner arrangements where required by law.

Nothing on this website constitutes an offer to sell insurance in any jurisdiction where we are not authorized or licensed to do so.

4. Information We Collect

We may collect personal and business information you provide, including contact details (name, business name, phone number, email address), addresses, DOT/MC information, vehicle and driver information, insurance history, and other information reasonably necessary to quote or service insurance.

5. How We Use and Share Information

We use information to: (i) respond to requests; (ii) obtain quotes; (iii) submit applications; (iv) service policies; (v) communicate about your account; and (vi) comply with legal and regulatory requirements.

We may share information with insurance carriers, wholesalers/MGAs, premium finance companies, and service providers as reasonably necessary to provide the Services, and with regulators or law enforcement when required by law.

We do not sell your personal information.

6. SMS/Text Messaging Terms

If you provide a mobile number and provide consent (for example, via a website opt‑in checkbox or verbal consent during a phone call), you agree that we may send SMS messages related to insurance quotes, applications, servicing, and account notifications.

Message frequency may vary. Message and data rates may apply. Consent is not a condition of purchase.

Opt‑Out and Help:

We maintain reasonable records of consent as appropriate and comply with applicable messaging standards (including TCPA and carrier A2P requirements).

7. Cookies and Analytics

We may use cookies and similar technologies to operate and improve the website, understand usage, and measure marketing effectiveness. You may control cookies through your browser settings; disabling cookies may affect site functionality.

8. Data Security

We use reasonable administrative, technical, and physical safeguards designed to protect information. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

9. Privacy Rights (CCPA/CPRA and Other State Privacy Rights)

If you are a California resident, you may have rights to request access, deletion, and correction of certain personal information, and to opt out of the sale or sharing of personal information (we do not sell personal information).

Residents of other states may have additional rights under applicable privacy laws. We will respond to verifiable requests as required by law.

To submit a privacy request, email info@pinnacleirm.com with the subject line "Privacy Request."

10. Surplus Lines Notice (When Applicable)

Certain coverages may be placed with surplus lines insurers where permitted by law. Surplus lines insurers may not be licensed in your state and may not participate in state guaranty funds.

11. Producer Compensation

We may receive commissions and/or other compensation from insurers or intermediaries in connection with policies placed. Compensation may vary by carrier and product. Additional details may be available upon request as required by applicable law.

12. Intellectual Property

All website content, including text, graphics, logos, and design, is owned by the Company or its licensors and is protected by applicable intellectual property laws. You may not copy, reproduce, or distribute content without prior written permission, except for personal, noncommercial use.

13. Disclaimer; Limitation of Liability

The website and its content are provided for general informational purposes only and do not constitute legal, tax, financial, or insurance advice.

To the fullest extent permitted by law, the Company will not be liable for any indirect, incidental, consequential, special, exemplary, or punitive damages arising out of or relating to the Services.

14. Governing Law

These Terms are governed by the laws of the Commonwealth of Virginia, without regard to conflict-of-law rules, except where the law of another jurisdiction is required to apply.

15. Updates to This Page

We may update these Terms and this Privacy Policy from time to time. The "Effective Date" above indicates when this page was last revised. Your continued use of the website after any update constitutes acceptance of the updated terms.

16. Contact

Questions about these Terms or our privacy practices may be sent to info@pinnacleirm.com.